|Recommended: YesExcelent service — Excelent service
|Recommended: YesVery nice — Very nice apartments. Quiet, clean, plenty of parking and friendly staff
Hi Eric, We're delighted to hear about your experience! We're thrilled that you had a 5-star experience at our location. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future. Modera Pearl Team
|Recommended: YesVery nice — Very nice apartment. Quite, plenty of parking, clean building nice staff
Hi Eric, We're delighted to hear about your experience! We are so happy that you are enjoying Modera Pearl! We'll be sure to share your experience with the rest of our team members as inspiration! See you next time! Modera Pearl Team
|Recommended: YesThis apartment is a great place to live. High ceilings and huge windows are what make it. I don’t know what people are talking about when they say that it’s not a clean apartment building—it is very clean. The stairs, elevators, and hallways are consistently being mopped, vacuumed, and bleached by the staff. There have been some mysterious and loud noises in the middle of the night, but the staff has been prompt in addressing and trying to limit it. There was a break in into the garage, but it seemed that the perp had a key, so you can’t really blame management for that. We also live in the city, where almost no apartment building is safe from a potential break in. They were also quick to replace the garage gate when the thief ran it down. When I first moved in, there were a lot more problems and staff turnover, but when the new managers took over it went uphill.
Hey Sophie, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. We share your concern and we hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future. Modera Pearl Team
|Recommended: YesAmazing staff — Amazing place all the way
Heidi, Thanks for the great review! Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. Hope you visit us again soon! Modera Pearl Team
|Recommended: NoAbsolutely horrible place to live. Bad management, noisy neighbors, pet feces and urine in the stairwells and elevators... I could go on. I've written a Google review with a lot more details.
Danie, We pride ourselves on our attention to detail, but it seems we missed the mark. I have discussed your situation with our team and would love to speak with you regarding a proposed solution. Thank you for giving us the opportunity to ensure all of the items are resolved immediately so that we can turn your experience into a positive one! You can reach us directly at 503.433.7100. Modera Pearl Team
|Recommended: YesSo far, so good — Been living here a month, and so far I have no complaints
Thank you for taking the time to provide this positive feedback. We are so glad to hear it has been a pleasant experience for you. If you need anything from our team please feel free to reach out. Heather Rountree- Community Manager
|Recommended: NoI've been living here over 2 years. It's a good location. There's good amenities when they're open, which is essentially never since covid began. The parking garage is not a safe environment it is a literal target for thieves. I don't know a resident who's vehicle HASN'T been tampered with - and no effective measures have been taken to prevent reduce this. I pay to park my car motorcycle in the parking garage. My car has been broken into twice, most recently 3mo ago the window was shattered and items inside stolen. 2 weeks ago someone drove into the parking garage with a pickup truck, broke the lock off my motorcycle, rolled it up a ramp into their truck bed, and broke the garage gate as they rammed it open and drove off the motorcycle flying out of the truck and tumbling down a hill in the process. It's completely totaled. All management told me is Sorry . The perpetrator s were not caught as usual . This type of criminal activity happens on a regular basis. It is not safe.
Thank you Gabe for providing this feedback. We are sorry that your experience over the last couple of months has not been positive. The incident recently with your motorcycle was a very unexpected, unfortunate, and uncommon occurrence. The team investigated the incident and has communicated with police to help find the people responsible. Crime in the Portland metro has increased this year during these difficult times, and our team is working alongside law enforcement to do everything in our power to improve our courtesy patrol to avoid future issues. If you have any further questions or concerns please feel free to reach out to me directly at firstname.lastname@example.org. Heather Rountree- Community Manager
|Recommended: NoUsed to really like living here — But over the last year, the management company has been unable to respond adequately with the dramatic rise of theft and break-ins in the secured parking garage. With the limitations put on the shared amenity spaces due to covid obviously not their fault , this building just isn't nearly as attractive. Especially since rent prices are not being adjusted with the market.
Thank you Dwight for your feedback. We are sorry to hear that your experience at the property has not been as positive lately. We are happy to have the amenity spaces reopening as the local restrictions are slowly lifting and hope that as we move forward that your experience will improve. If there are specific items you would like to discuss I would be more than happy to meet with you. Please feel free to reach out to me directly at email@example.com. Thank you again for your feedback. Heather Rountree- Community Manager
|Recommended: NoRoom for improvement — There is room for improvement with regard to cleanliness of the community spaces, hallways, and elevators.
Thank you, Ravin, for the feedback. We have been working on improving the cleaning and have hired a temporary grounds person to work on getting the property back into proper condition due to being a little short staffed. Hopefully you have noticed a change over the last week in the cleanliness as we added more personnel to focus on grounds and common area cleaning. If you have any other concerns please feel free to reach out to me directly. My email address is firstname.lastname@example.org. Thanks again- Heather Rountree - Community Manager
|Recommended: YesPearl Review — I like the location but would prefer more regular cleaning of the property.
Thank you for this feedback, Cameron. We apologize for any lack of cleanliness in the building. The team has been short staffed and trying to keep up, but over the last couple of weeks has brought in more help to get the property looking better. We have a cleaning crew here six days a week as well and will be following up with them more regularly to ensure proper time and effort is spent on cleaning. Thank you again for your feedback and hopefully you are starting to see some changes already in the condition of the property. If you have any other questions or concern please feel free to reach out directly to email@example.com. Heather Rountree- Community Manager
|Recommended: YesLovely, welcoming, great services valet living is quite interesting and amenities, knowledgeable and helpfull lease office staff — Absolutely great so far
Thank you so much for the kind words and positive review! We are so happy to hear you are enjoying your home here at Modera Pearl. We love having you as a resident. If you need anything please do not hesitate to reach out to our team. Heather Rountree- Community Manager
|Recommended: YesGreat — Very Helpful
Thanks so much! We are so happy to have you as resident. Please let us know if you need anything! Heather Rountree- Modera Pearl Community Manager
|Recommended: YesPerfect Place To Call Home. — This community is great The building is updated and so clean The property is well taken care of, and each unit has lots of big windows.
Nay, thank you so much for your feedback. We love having you as a resident and so glad to hear you are loving your new home! If you need anything please do not hesitate to reach out. Thank you again for the lovely feedback! Heather Rountree- Community Manager
|Recommended: NoIt used to be a lovely place, but recently the quality and safety of the building have dramatically dropped, unfortunately. — I have been living here for almost 3 years and I loved this place before. Never had any problems or complaints in the past. Recently many things have changed, and it's become very frustrating and stressful to live here. New management and maintenance are not responsible to residents' needs. Problems in apartments are not appropriately fixed. The common spaces are dirty trash, dogs accidents, etc... .Gates broken. Lack of communication from the staff both management and maintenance . Very unprofessional and unpleasant. Definitely not a place that I would recommend right now.
Alessandra, thank you for meeting with Darren and me to discuss your concerns. We will continue to work on improving our communication to show you that we do care about you as a resident and want you to enjoy your home just like you did before with the prior team. Though the environment for everyone is very different this year, we look forward to getting things back to the way they used to be. Please feel free to reach out to me directly going forward if you need anything. Heather Rountree - Community Manager